Shipping policy

Shipping policy

DRINK-ZERO.COM — SHIPPING POLICY

Operated by QUADRILATERAL d.o.o.
Last updated: November 2025

Shipping Origin

All orders are fulfilled and shipped from our partner warehouse in Florida, USA.
Although Drink-Zero.com is operated by QUADRILATERAL d.o.o. (Slovenia), all physical shipments depart from the United States for faster delivery and smoother logistics.

Shipping Carrier

All orders are shipped using FedEx, offering reliable service and full tracking.

Order Processing Time

Orders are processed and dispatched within 3–5 business days, excluding weekends and holidays.

Once your order has shipped, you will receive an email with your FedEx tracking number.

Delivery Times (USA)

Estimated delivery times within the United States:

  • FedEx Standard Delivery: 2–7 business days

  • Remote or rural areas: 4–10 business days

Delivery times may vary depending on weather, holidays, or FedEx operational delays.

Taxes & Fees

Because all shipments originate in the USA:

  • No import duties apply for U.S. customers.

  • State sales tax may be applied based on your delivery address.

Delivery Requirements

All products sold on Drink-Zero.com are alcohol-free (0.0% ABV).

Therefore:

  • No adult signature is required.

  • FedEx may leave the package according to their delivery policy.

  • If delivery is unsafe or inaccessible, FedEx may attempt redelivery or hold the package for pickup.

ShipZero™ Protection

ShipZero™ is an optional protection service that offers instant replacement or refund if your package is damaged or lost in transit.

If ShipZero™ Protection is selected:

  • We immediately replace your order or issue a refund — no waiting time

  • No FedEx investigation is required

  • Fastest and most reliable resolution for any delivery issue

If ShipZero™ Protection is not selected:

  • We must follow the standard FedEx claims process

  • A replacement or refund is only possible after FedEx completes their investigation and approves the claim

  • FedEx investigations can take several days to several weeks

Received or Handed Damaged Packages

If your product arrives damaged, please follow these steps so we can assist you quickly.

1. If the package appears damaged at the moment of delivery (before accepting it):

  • Do not accept the package from the FedEx courier.

  • Ask the courier to mark it as “Damaged – Not Accepted.”

  • Notify us immediately via the contact form with your order number and a description of the issue.

This helps us process the case quickly with FedEx and resolve the issue depending on the protection option you chose.

2. If you accepted the package and later discover damage:

You must notify us within 48 hours of delivery.

Please include:

  • photos of the damaged item(s),

  • photos of the shipping box (all sides),

  • photos of the FedEx label,

  • your order number.

This information is required to submit a valid claim with FedEx.

Resolution Based on Protection Option

If you purchased ShipZero™ Protection:

  • Immediate replacement or refund

  • No waiting and no claim required

If you did not purchase ShipZero™ Protection:

  • We will file a FedEx claim on your behalf

  • A replacement or refund will only be issued after FedEx completes the investigation and approves the claim

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.

If a package is returned due to:

  • incorrect or incomplete address,

  • an unclaimed shipment, or

  • repeated failed delivery attempts,

the customer is responsible for paying the reshipping costs.
Shipping fees are non-refundable for orders returned due to address errors.

Order Tracking

Once your order ships, you will receive a FedEx tracking number via email.
You can track your delivery at: https://www.fedex.com

Contact Us

For any shipping-related questions or concerns, please contact us at:

the contact form »

Address: QUADRILATERAL d.o.o.

Slovenia, Ljubljana, Tržaška c.134