DRINK-ZERO.COM — RETURN & REFUND POLICY

Operated by Alismart d.o.o.
Last updated: November 2025

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General Return Policy

We accept returns within 5 days of the delivery date.

To be eligible for a return, products must be:

• Unopened

• Factory sealed

• In original packaging

• Unused and in resellable condition

Returns must be authorized by our team before the product is shipped back.

To request a return, contact us via the contact form with:

• Your order number

• Reason for the return

• Photos (if applicable)

Please do not ship anything back without receiving confirmation from us.

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Items That Cannot Be Returned

We cannot accept returns for:

• Opened bottles

• Used items

• Bottles with broken seals

• Items damaged after delivery and unrelated to shipping

• Items returned without authorization

For shipping-related damage, see the ShipZero™ Protection section below.

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ShipZero™ Protection

ShipZero™ is our optional package protection service.

If you purchased ShipZero™ Protection:

You are eligible for:

• Immediate replacement
  or

• Immediate refund

ShipZero™ covers:

• Damage during transit

• Lost packages
  

• Stolen packages

There is no waiting time and no FedEx claim process.

To request a ShipZero claim, use our contact form with:

• Your order number

• Photos of the damaged item and box (if applicable)

• Description of the issue

We will process the solution instantly.

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Damaged Packages Without ShipZero™

If you did not purchase ShipZero™ Protection and your package arrives damaged:

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Cancellations

Orders can be cancelled only before they are processed and shipped.
Once a shipping label is created, the order cannot be cancelled.

If you need to request a cancellation, use our contact form
We will confirm if the cancellation is still possible.

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Contact Us

For questions about returns, refunds, or ShipZero™ protection, contact us via the contact form:

Address: Alismart d.o.o.,
Slovenia, Ljubljana, Tržaška c.134