Refund policy
Refund policy
DRINK-ZERO.COM — RETURN & REFUND POLICY
Operated by QUADRILATERAL d.o.o.
Last updated: November 2025
General Return Policy
We accept returns within 5 days of the delivery date.
To be eligible for a return, products must be:
Unopened
Factory sealed
In original packaging
Unused and in resellable condition
Returns must be authorized by our team before the product is shipped back.
To request a return, contact us via the contact form with:
Your order number
Reason for the return
Photos (if applicable)
Please do not ship anything back without receiving confirmation from us.
Items That Cannot Be Returned
We cannot accept returns for:
Opened bottles
Used items
Bottles with broken seals
Items damaged after delivery and unrelated to shipping
Items returned without authorization
For shipping-related damage, see the ShipZero™ Protection section below.
ShipZero™ Protection
ShipZero™ is our optional package protection service.
If you purchased ShipZero™ Protection:
You are eligible for:
Immediate replacement
orImmediate refund
ShipZero™ covers:
Damage during transit
Lost packages
Stolen packages
There is no waiting time and no FedEx claim process.
To request a ShipZero claim, use our contact form with:
Your order number
Photos of the damaged item and box (if applicable)
Description of the issue
We will process the solution instantly.
Damaged Packages Without ShipZero™
If you did not purchase ShipZero™ Protection and your package arrives damaged:
Cancellations
Orders can be cancelled only before they are processed and shipped.
Once a shipping label is created, the order cannot be cancelled.
If you need to request a cancellation, use our contact form
We will confirm if the cancellation is still possible.
Contact Us
For questions about returns, refunds, or ShipZero™ protection, contact us via the contact form:
Address: QUADRILATERAL d.o.o.,
Slovenia, Ljubljana, Tržaška c.134
