FAQ
Advantages & Offerings
Do you offer any discounts?
Yes. We occasionally run promotions, bundle deals, seasonal discounts, and newsletter-exclusive offers.
Subscribe to our newsletter to receive updates and special pricing.
Where can I leave feedback?
We welcome your thoughts! You can send feedback to info@drink-zero.com or leave a review directly on the product page.
Account Management
How do I create an account?
You can create an account during checkout or by selecting Create Account in the top navigation.
Accounts allow you to view past orders, save addresses, and manage preferences.
Can I change my default shipping address?
Yes. Log into your account → go to Addresses → update or add a new shipping address.
Why am I not receiving the password reset email?
Check your spam or promotions folder.
If you still don’t see it, contact us at info@drink-zero.com and we’ll help you reset your access.
How can I delete my account?
Email us at info@drink-zero.com from the email associated with your account.
We will delete your profile and all associated data according to privacy regulations.
How can I update my email address?
Log into your account → go to Account Details → update your email.
If you need assistance, contact us.
How can I subscribe to your newsletter?
Scroll to the bottom of any page on Drink-Zero.com and enter your email in the newsletter sign-up box.
Shipping & Returns
When will my order ship?
Orders ship within 3–5 business days, excluding weekends and holidays.
You will receive a FedEx tracking number once the order is shipped.
How does shipping work?
All orders are shipped from our partner warehouse in USA, using FedEx.
Delivery typically takes 2–7 business days depending on your location.
How can I cancel my order?
You can cancel your order within 24 hours of purchase if it has not shipped yet.
Email us at info@drink-zero.com for help.
Once a shipping label is created and the package is in transit, cancellation is no longer possible.
Can I track my order?
Yes. Once your order ships, you will receive a FedEx tracking number via email.
Can I return my order?
Yes, returns are accepted within 5 days for unopened, factory-sealed items.
Please read our full Return & Refund Policy for details.
Can you hold my shipment until a later date?
We do not currently offer shipment holding services. Shipping begins automatically once processing is complete.
Can I add or remove a product from my order?
If your order has not yet entered processing, we may be able to modify it.
Contact us immediately at info@drink-zero.com.
Can I add or remove a product from my order?
If your order has not yet entered processing, we may be able to modify it.
Contact us immediately at info@drink-zero.com.
Where do you deliver?
We deliver throughout the United States.
The tracking says delivered, but I haven't received my order.
Please check with household members or neighbors.
If you still cannot locate the package:
If you purchased ShipZero™️, we will replace/refund immediately.
If you did not purchase ShipZero™️, we will open a FedEx investigation.
Email us at info@drink-zero.com for assistance.
The tracking says delivered, but I haven't received my order.
Please check with household members or neighbors.
If you still cannot locate the package:
If you purchased ShipZero™️, we will replace/refund immediately.
If you did not purchase ShipZero™️, we will open a FedEx investigation.
Email us at info@drink-zero.com for assistance.
What should I do if my order is being returned?
If FedEx is returning the package due to an address issue or failed delivery attempts, contact us as soon as possible.
We can re-ship once it reaches our warehouse (reshipping fees may apply).
Can I change the shipping address on my order?
If the order has not yet shipped, we can update the address—please contact us immediately.
Once FedEx is in possession of the package, changes are not guaranteed.
What should I do if there’s an issue with my order?
Email us at info@drink-zero.com within 48 hours with your order number and photos, if applicable.
We’ll resolve the issue based on your ShipZero™️ protection selection.
Can I have a different billing and shipping address?
Yes, Shopify allows separate billing and shipping details at checkout.
Payments & Privacy
When will I be charged for my order?
Your payment is processed immediately at checkout.
What payment methods do you accept?
We accept major credit cards, debit cards, Apple Pay, and other secure payment options shown at checkout.
Is it safe to use my credit card online?
Yes. Our checkout is fully encrypted and compliant with the latest security standards.
Is my data private?
Absolutely. We comply with GDPR and standard privacy regulations.
Your data is never sold or shared.
Where is the card security code (CVV)?
The CVV is the 3-digit number on the back of Visa/Mastercard or the 4-digit front code on American Express.
How can I update my default payment method?
Log into your account → go to Payment Methods → update your card details.
I didn't receive my order confirmation email — what do I do?
Check your spam folder.
If it’s not there, email info@drink-zero.com and we’ll resend it.
When will I receive my refund?
Once approved, refunds typically take 5–10 business days to appear, depending on your bank.
How can I contact your Customer Support?
Email us anytime at info@drink-zero.com.
We are here to help!
